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Can AI and chatbots really transform customer support?

10:00am PDT Wednesday, May 30th, 2018

The most accessible way to leverage the explosion in artificial intelligence is chatbots. Big brands like Western Union and Procter and Gamble have implemented them to streamline customer service and increase positive engagement. The chatbot resolves half of the company's thousands of daily customer support questions in five minutes or less. Chatbots are changing the way companies and customers interact, as consumers grow more and more comfortable with messaging -- look at the two billion-plus conversations consumers have with companies via Facebook messenger every month. Find out how to create a powerful, engaging human-to-AI agent experience that customers expect -- as well as implement the seamless handoff to a human customer service agent when the issue turns out to be complex, with this VB Live event. You’ll dive right into the chatbot phenomenon, and leave with actionable ideas on implementing AI-powered customer support. Attend this webinar to learn: * The real truth about AI and customer service * How big brands are using AI and chatbots to resolve customer issues more quickly and effectively * How bots and humans can work together to optimize customer support * How to assess whether your organization is bot-ready Speakers: * Stanley Yung, Chief Customer Experience Officer, Western Union * Frankie McKeown, Senior Innovation Manager, Procter and Gamble * Rachael Brownell, Moderator, VentureBeat Sponsored by Chatkit

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AI-powered location: A step closer to the future?

10:00am PDT Tuesday, June 5th, 2018

By leveraging the power of the cloud, artificial intelligence and machine learning, mapping devices are getting smarter over time, recognizing patterns and farming insight from contextualized data. And that means smart cities and data-based Location of Things navigation is becoming a reality. Cities can analyze and improve congested traffic. Freight companies with connected trucks can better manage logistics, optimize fleets, and track customer engagement. And cars will learn to make split-second decisions on our behalf, making the call on turning left or hitting the breaks when it recognizes a pedestrian is in the crosswalk. To find out more about how cloud-based, AI-powered location technology is creating the highly accurate and always up-to-date maps that can revolutionize everything from autonomous cars to connected cities, don’t miss this VB Live event! In this webinar you'll learn: * How to leverage the power of the cloud, AI, and machine learning across devices by contextualizing location data in real time * Understand the role of location-based data mapping in the "Location of Things" * The application of data-enriched mapping to industries like retail and automotive * How "Location of Things" powered by geographical data can be used to connect autonomous driving, smart mobility, and smarter cities Speakers: * Chris Pendleton, Principal PM, Azure Maps * Peter Frans Pauwels, Co-founder, TomTom * Rachael Brownell, Moderator, VentureBeat Sponsored by TomTom

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Beyond the hype: How to transform B2B sales with AI

10:00am PDT Thursday, June 14th, 2018

Let’s push past the hype and the BS and look at the facts: Artificial intelligence has evolved to the point where any sales organization that leverages AI will see measurable improvements in customer engagement, LTV, and overall sales. AI can take on the simplest tasks, like automation of admin work such as activity logging, flagging high-priority emails, and managing contacts in your CRM. It can swiftly and accurately sift through leads, deals, and accounts to identify what’s actually worth your time, and dynamically identify which leads are ready to convert. It’ll help you ditch the sandbagging with accurate quarterly forecasting — and more. To learn more about how to sell smarter, harder, and more with AI, how to seamlessly integrate the technology into your organization, and to learn of real-world results from leading brands, don’t miss this VB Live event! Register now for free! Attend this webinar and learn: * AI fact versus fiction when it comes to sales * How to build a data- and AI-friendly sales organization * How leading brands build real results and how they do it * Which AI tools actually bring results and which are still in development * What's next for AI and sales? Speakers: * Charles Bleadnall, CTO, GoDaddy * Jenny Lin, Data Scientist, Yelp * Rachael Brownell, Moderator, VentureBeat More speakers coming soon!

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How AI is transforming retail customer acquisition strategies

10:00am PDT Thursday, June 28th, 2018

AI is rapidly reshaping how retailers reach and engage customers across channels and in real time. And because your success in retail is so deeply interconnected with customer experience, from browsing to decision, purchase to post-purchase pleasure, AI is increasingly going from nice-to-have to necessity for higher sales and bigger bottom lines. With billions of customer behavior data points, transactional histories in the trillions of dollars, and pinpoint segmenting, AI turns hazy ROI best-guess calculations into data-driven predictions. It helps you uncover new customers, and adds science to the art of targeting your audience. Learn more about how retail organizations can use AI to find and evaluate customers, seize tailored opportunities along your customer’s journey, offer hyper-personalized recommendations and more, when you join this VB Live event! Register now for free! Attend this webinar and learn: * How AI helps retailers curate content, offers, and experiences to revolutionize customer acquisition and engagement. * How companies can leverage AI to uncover new markets * The role of AI in data-powered email marketing (e.g. empowered segmentation), voice and visual search * The future of AI in retail: What's next? Speakers: * Rob Roy, Chief Digital Officer, Sprint * Sherif Mityas, Chief Experience Officer, TGIFridays * Rachael Brownell, Moderator, VentureBeat

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